Drivers taking delivery of electric vehicles should make the most of the handover process to find out as much information as possible.

DMN Logistics said the car handover is becoming an increasingly vital part of the vehicle delivery process as EV demand surges

National vehicle movement and inspection firm DMN Logistics said the car handover is becoming an increasingly vital part of the vehicle delivery process as EV demand surges.

With the increase in online vehicle purchases, many drivers may be less familiar with the actual functionality of vehicles, with some only seeing their new car for the first time on delivery.

And with EVs bringing operational differences and different driving and charging experiences, it says vehicle delivery operatives are best placed to inform, educate and offer quick and practical demonstrations during the vehicle handover.

The business, founded in 2011 and based in Birmingham, is increasingly becoming an expert in EV deliveries – they now account for about 10% of the c. 45,000 driven vehicle deliveries it carries out each year on behalf of its customer.

It’s urging new EV drivers to think about questions they may have about the car and ask the delivery operatives about them – they will be able to answer them as they drive these vehicles every day.

It’s also outlined four key questions drivers should ask:

• The basic differences in driving an ICE to an EV, especially slowing down / braking. This should make drivers feel more confident before taking to the wheel for the first time.
• Delivery operatives can explain the ‘handshake’ between the plug and the car so that you are aware of the correct technique to use to ensure efficient charging and no delays.
• Any features included in the car to help with driving efficiency. Ask for a demonstration of the technology to gain a better understanding and real-time experience on the software.
• Expected mileage in relation to battery charge levels. The operative will be able to give you a ‘typical’ mileage on a certain percentage of charge. It is also a good idea to ask about eco-mode and how this improves range.

Nick Chadaway, managing director at DMN Logistics, said: “When taking delivery of your new EV you should take the time to become accustomed to the new vehicle and use the time with the delivery driver wisely. Our vehicle delivery operatives have had to adapt to new learning systems and therefore are best equipped to advise new car owners on how to drive an EV most efficiently.

“They are in the best position to ask for advice, and we suggest customers utilise their knowledge to gain familiarity and a better understanding of their new vehicle so that they feel more confident making the switch.”

His comments echo those within the driver training sector, who have also said it’s important for fleets to ensure drivers understand the unique operation, maintenance and driving strategies for EVs.

“It is vital to gain as much insight into the vehicle before getting on the road,” added Chadaway.

DMN has also published a white paper on addressing the challenges in EV logistics. To access it, click here.