E-fleet solutions provider VEV has partnered with technology company Techniche to automate maintenance management and deliver an uplift in charger availability for customers.

The partnership uses the Techniche EV solution to automate maintenance management of VEV’s expanding EV charging assets and infrastructure network.

VEV’s IQ platform allows customers to take control of their fleets, charging and energy infrastructure through a single fleet operator platform.

Techniche EV integrates with the VEV-IQ platform to receive asset data and charger error codes from VEV-IQ, and uses the data to automate work order creation.

This enables VEV to drive improvements in the availability of its growing network of charging stations by triaging faults and allocating an engineer to respond to issues not solved by a remote reset. It’s expected to detect and triage more than 85% of charger issues.

The partnership will drive charger uptime for fleets through the automation of critical asset maintenance functions.

Mike Brown, VP of product at VEV, said: “Maximising fleet uptime is critical for operators to optimise the productivity and profitability of their operations.

“With the addition of Techniche EV, we’re able to replace spreadsheet records and manual triaging of charger breakdowns with a fully automated system that is expected to speed up our response times by detecting and triaging over 85% of charger issues and allow us to get them back online as quickly as possible.”

Techniche EV also delivers flexibility to alter workflows to reflect customers’ different SLAs, which VEV said was a particularly significant consideration.

“The solution is therefore ideally placed to help us meet and report on the rigorous service level requirements set by our end-customers,” added Brown.

Brad Sandys, head of business development EMEA at Techniche, commented: “This partnership represents an exciting opportunity to further develop our product for the e-fleet charging market, and we look forward to supporting VEV in its goal of increasing fleet charging reliability and uptime for businesses across the UK.”