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Ecotricity alters pay-as-you-go charge fees after customer feedback

By / 12 months ago / UK News / 2 Comments
Ecotricity has revised its pay-as-you-charge pricing for the Electric Highway rapid chargers, following feedback from customers.

The company will now offer a charge session of up to 30 minutes for £6, which is said to enable most electric vehicles to reach 80% battery capacity without the need to disconnect and start a new session.

Ecotricity had originally announced last Thursday that it was replacing its free-to-use membership with a new scheme where 20-minute charges would be priced at £5. The plans drew widespread criticism for making a usable top-up – which in many cases requires two charge sessions – as expensive as filling up with petrol or diesel.

It has now begun upgrading its motorway locations this week, with Gloucester Services now running the new app-based charging scheme. It expects to have all of its sites upgraded by the 5th of August.

Users will be able to access the ‘pumps’ via a smartphone app for Android and Apple devices, which offers a live map and remote monitoring of the charge session.

“We’ll be keeping a close eye on how this transition pans out and we’ll keep listening to feedback,” Ecotricity said in an e-mail to its members.

Alex Grant

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2 Comments

  • Road Test: Renault ZOE Z.E. 40 Dynamique Nav (R90)04. May, 2017

    […] line with the bigger battery, so recovering 80% of the range takes just over an hour. That’s an expensive top-up at time-limited service station rapid charging points, particularly as motorway miles cut even the R90’s range down to around 150 […]

  • Ecotricity revamps PAYG charging model22. May, 2017

    […] two charge sessions – as expensive as filling up with petrol or diesel. Less than a week later, Ecotricity said it would offer a charge session of up to 30 minutes for £6, said to enable most electric vehicles to reach 80% battery capacity and providing the best ‘one […]

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